88efg Privacy Policy — How We Handle Your Data

1. Introduction

88efg takes privacy seriously. This policy sets out exactly what personal data we collect from users of the platform, the legal basis on which we process it, who it may be shared with, and how long we keep it. We also explain the rights you have over your data and how to exercise them.

The 88efg platform is built for Pakistani players and all data handling described in this policy applies to users accessing the platform from within Pakistan. We do not collect more data than is necessary for the purposes described in this document, and we do not use your data for purposes you have not been told about.

If you have any questions about this policy or about how your data is handled, you can contact the 88efg privacy team through the live chat support available on the platform or app at any time.

2. Data We Collect

88efg collects personal data in several ways — information you provide directly when registering and using the platform, and information collected automatically when you access the platform.

Information You Provide

• Registration data: Full name, date of birth, email address, mobile number and account password when you create your 88efg account.
• Identity verification: Government-issued ID (such as a CNIC or passport), selfie images and proof of address documents — collected when identity verification is requested.
• Payment information: Mobile wallet identifiers (JazzCash, Easypaisa), bank account details, card information and transaction records associated with deposits and withdrawals.
• Communications: Messages sent to 88efg support via live chat, email or any other channel, including any documents or screenshots you share.
• Responsible gaming preferences: Deposit limits, session reminders and self-exclusion settings you configure in your account.

Information Collected Automatically

• Device data: Device type, operating system version, browser type and unique device identifiers.
• Usage data: Pages visited, games accessed, bets placed, session duration and navigation patterns within the platform.
• IP address and location data: Your IP address and approximate location, used for security monitoring and fraud prevention.
• Cookies and tracking technologies: As described in the Cookies section of this policy.

3. How We Use Your Data

88efg uses personal data collected from players for the following purposes:

• Account management: Creating, maintaining and securing your account, including processing login requests and password recovery.
• Identity and age verification: Confirming that users meet the minimum age requirement of 18 and verifying identity before processing withdrawal requests.
• Payment processing: Facilitating deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer and card payments — all in PKR.
• Customer support: Responding to queries, resolving account issues and processing complaints via live chat or email.
• Fraud prevention and security: Detecting unusual account activity, preventing unauthorised access and monitoring for multi-account use.
• Responsible gaming: Applying deposit limits, session controls and self-exclusion preferences you have configured, and identifying patterns that may indicate a player needs support.
• Platform improvement: Analysing usage data in aggregate to understand how players use the platform and improve the experience — for example, improving mobile performance on common device types used in Pakistan.
• Promotions and communications: Sending you relevant offers, bonus notifications and platform updates — but only if you have not opted out of marketing communications. You can opt out at any time from your account settings.

4. Sharing Your Data

88efg does not sell or rent your personal data. We share data only in the following limited and necessary circumstances:

• Payment processors: JazzCash, Easypaisa, Raast and card processing providers receive the payment information necessary to process your deposit or withdrawal transactions. These providers process data under their own privacy policies and are required to maintain appropriate security standards.
• Identity verification services: Third-party KYC providers may receive your identity documents and verification data when identity checks are required. These providers are contractually bound to use data only for the verification purpose.
• Game providers: Platform game providers such as Pragmatic Play, NetEnt and others may receive anonymised session data necessary for game delivery, such as session tokens and bet history for the specific game session. They do not receive your full personal profile.
• Legal and regulatory requirements: Where required by applicable law or valid legal process, 88efg may disclose personal data to relevant authorities. We will notify you of such requests where legally permitted to do so.
• Fraud prevention networks: Aggregated, pseudonymised fraud signals may be shared with industry fraud prevention services to protect the platform and other players. No personally identifying information is included in these disclosures.

5. Payment Data and PKR Transactions

All financial transactions on the 88efg platform are processed in Pakistani Rupees (PKR). When you make a deposit or withdrawal — whether through JazzCash, Easypaisa, Raast, bank transfer or a debit card — the payment provider involved will handle that transaction under their own terms and privacy policies.

88efg retains a record of all deposit and withdrawal transactions associated with your account. This includes transaction amounts, timestamps, payment methods used and transaction reference numbers. These records are maintained for account management, fraud prevention and regulatory compliance purposes.

Complete card numbers, JazzCash PINs, Easypaisa wallet passwords or any full payment credentials are never stored by 88efg. Payment processing is handled through encrypted, tokenised systems. 88efg staff do not have access to your complete payment credentials.

6. Data Retention

88efg retains personal data for as long as necessary for the purposes described in this policy, and in compliance with applicable legal retention requirements. The general principles governing how long different types of data are retained are:

• Account data: Retained for the duration of your account and for a defined period after account closure, to comply with anti-money-laundering record-keeping requirements and to handle any disputes arising from your use of the platform.
• Transaction records: Financial transaction records are retained for a minimum period required by applicable law, which is typically several years for payment and account records.
• Identity verification documents: Retained for the period required by applicable KYC/AML regulations and then securely deleted or anonymised.
• Support communications: Chat and email records are retained for a limited period to allow follow-up on open issues and to handle escalated complaints.
• Marketing preferences and opt-out records: Retained indefinitely to ensure we respect your communication preferences even after account closure.

When data is no longer required to be retained, it is securely deleted or anonymised so that it can no longer be associated with any individual.

7. Security Measures

88efg implements a layered set of technical and organisational security measures to protect your personal data. These include:

• SSL/TLS encryption on all data transmitted between your device and the 88efg platform.
• Encryption at rest for all stored personal data and payment records.
• Access controls limiting which staff members can access personal data, based on their role and genuine need.
• Session token management with automatic timeout on inactive sessions to reduce risk of unauthorised access.
• Biometric authentication support on the 88efg mobile app for an additional layer of account access security.
• Fraud monitoring systems that detect and flag unusual account activity in real time.
• Regular security reviews of platform infrastructure and data handling practices.

While these measures are robust, no online platform can guarantee absolute security. You play an important role in keeping your account secure — use a strong password, do not share your login credentials and contact support immediately if you suspect unauthorised access.

8. Cookies and Tracking Technologies

The 88efg website and app use cookies and similar tracking technologies to provide functionality, improve performance and understand how the platform is used. The following table explains the types of cookies used:

You can manage cookie preferences through your browser settings. Disabling cookies may affect the functionality of parts of the platform. Strictly necessary cookies cannot be disabled as they are required for the platform to operate.

9. Your Data Rights

As a user of the 88efg platform, you have the following rights in relation to your personal data. To exercise any of these rights, contact the privacy team via live chat support in the platform or app.

10. Minors and Under-18 Protection

88efg is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. Age verification is required as part of the registration process and may be requested additionally before withdrawals are processed.

If 88efg becomes aware that personal data has been collected from a person under 18, that account will be closed immediately, all data associated with the account will be deleted, and any deposited funds will be returned to the payment method used.

If you believe a minor may be using the platform, please contact support immediately via live chat.

11. Mobile App Data

The 88efg app on Android and iOS collects the same categories of data described in this policy. Some additional data types are relevant specifically to mobile app usage:

• Push notification tokens: If you enable push notifications, a device token is collected to deliver game alerts, bonus notifications and account communications. You can disable push notifications in your device settings at any time.
• Biometric data: If you enable biometric login on the app, your biometric credentials are stored and processed entirely by your device's operating system. 88efg does not store, access or transmit biometric data from your device.
• App performance data: Crash reports and performance metrics are collected to identify and resolve technical issues. This data is pseudonymised and does not include personal account information.

The app requests only the device permissions necessary for its operation. You can review and adjust app permissions in your device settings at any time.

12. Changes to This Privacy Policy

88efg may update this Privacy Policy from time to time to reflect changes in platform functionality, legal requirements or data handling practices. When we make material changes, we will update the "Last Updated" date at the top of this page and notify registered users via email or an in-platform notice before the changes take effect.

We encourage you to review this policy periodically. Your continued use of the 88efg platform following any update to this policy constitutes your acceptance of the revised version. If you do not agree with any changes, please contact support to discuss your options including account closure.

13. Contact the Privacy Team

If you have any questions, concerns or requests relating to this Privacy Policy or the way 88efg handles your personal data, please contact us through any of the following channels:

• Live chat support: Available 24/7 directly through the platform or the 88efg mobile app. This is the fastest way to reach us for most queries.
• Email: [email protected] — for written privacy requests, data subject access requests or formal complaints. Please include your account username and a description of your request.

We aim to respond to all privacy-related queries within five business days. For formal data subject access requests, we will acknowledge receipt promptly and provide a full response within a reasonable timeframe.